Frequently Asked Questions

Shipping/ Delivery

U.S.A. standard shipping time is 3-5 business days to lower 48. We don't currently offer expedited options. Alaska and Hawaii may take up to 7-10 business days.

International shipping may vary from 1-5 business days, but we cannot control import/customs delays in any country. We ship with FedEx and USPS. Returned/undeliverable packages may incur additional shipping costs. The shipping carrier may need to contact you regarding your delivery, so please put accurate contact information on your order and return any messages from carriers to avoid delays. Every country is different, but import duties & taxes may apply.

Thank you for understanding that we cannot guarantee ship times quoted to us by shipping carriers. 

Yes! We ship to all countries. You’ll be able to select your country at checkout. The current shipping rate will be calculated.

International shipping does not include duties or import tax. Your country may charge additional duties or import tax upon delivery of your order. The carrier may need to contact you regarding your delivery. Please put accurate contact information on your order.

Returned/undeliverable packages may incur additional shipping costs.

Expeditied shipping options will only appear when they are available. Please keep in mind that many shipping carriers are not offering a guarantee on expedited shipping times since covid-19 effected workplace circumstances. If an expedited option is available and you decide to select that, the shipping carrier may not refund your additional cost even if they do not deliver it on time. 

Thanks for understanding that in such cases, deepsleep cannot not refund your expedited shipping unless the shipping carrier does. We'll do our best to help, but can't be held responsible for 3rd party missed delivery times. 

Make sure you've put your email address on your order which is how we reach you with updates. You'll receive an order confirmation email, and a second email when it ships with a tracking link. Please follow your tracking carefully to make sure you know when to expect it. Please avoid leaving your delivery unattended on your porch/doorstep. Porch Pirates are a real problem- and deepsleep is not held responsible for missing/stolen deliveries.

*You can request to require a signature, or use your tracking link to contact FedEx (or applicable carrier) to hold it for pick-up at a local facility if you have delivery concerns and want to ensure it’s safest arrival to you.

We can assist with changing your address if your order has not yet shipped. If your order has shipped, please use your tracking information to contact the carrier as soon as possible and have them adjust your address as needed. Changes have to take place atleast one business day before delivery is expected for update requests to process in the carrier's system.

Returned/undeliverable packages may incur additional shipping costs.

Please make sure you checked all of your exterior doors, porches, even in your bushes! Also check your tracking link, which many times will include a picture of it in front of the delivery spot.                        

Immediately check with your nearby neighbors as they may have got it on accident, or grabbed it for safekeeping in an effort to help out.           

Check with all family members in case they already brought it in, or accepted the delivery.

Sometimes packages show delivered in error, but arrive later in the day or sometimes the next day.

If you have not found it after that: You will need to place a claim with the shipping company. Please use your tracking information to call FedEx or the carrier A.S.A.P. Ask to speak with a representative and place a ‘delivery dispute’ (…The sooner the better) They will provide you with a case number and investigate if there was any delivery error.

Disputes are handled directly by the carrier only and they determine results. If a signature was not requested as your shipping option, Deepsleep is not held responsible for missing/stolen deliveries to the correct address.

Deepsleep can assist with packages that are: delayed in transit, lost in transit, or that arrive damaged. Thank you for understanding that we cannot offer assistance on stolen deliveries if they were delivered and left unattended without a signature request (available on checkout page).

If your package arrives damaged, please document the damage with photos and contact us!

For the fastest response time, email our team at and we can help. Or call us at 623.800.9442

It's important to report shipping damage as soon as possible and include pictures of the damaged box if you're concerned your product has been harmed.

Product Care and Repair

Don’t overthink it, a damp rag works great! And, if needed you can use lightly soapy water. Allow it to air dry. Avoid harsh soaps, bleach, or chemicals that could cause surface damage.

This seems obvious, but please don’t put your mattress product in a washing machine or dryer under any circumstances.

Accidents happen! Small, accidental damage or pinholes caused can usually be quickly repaired with the specialized patch included. If you have more significant damage, or are unsure of performing a repair, contact us about our free mattress repair service (shipping applies) or for helpful tips! or 623.800.9442

Please store your mattress in the free protective storage bag that’s included. Deepsleep is durable, but not indestructible. We recommend deflating it and returning it to its bag after each use. If you’re setting gear on top of it when not in use, or camping with pets, it’s best to cover it with a blanket or sheet for added protection and peace of mind.


We accept for up to 60 days after purchase for a full refund minus shipping costs. Items must still be in clean, new/ unused condition. All original pieces/parts must please be included in the return.

If an item requires cleaning/sanitization, deepsleep may include a 15% reboxing fee out of the refund amount.

Deepsleep does not provide free return shipping, but we can provide our return label rates that are usually significantly cheaper than standard shipping rates. Shipping costs on returns are non-refundable and reduced from the refund amount.

(... but why?? There's no such thing as free shipping, so companies advertising free returns have simply built 'possible returns' into their costs and made their product prices higher than they need to be. We prefer to keep our product prices the best we can, and only add this cost in cases of actual returns).

If you're in this section because you are experiencing a problem or defect with your product, please view our warranty details section instead so we can help!

Items that show any signs of wear and tear or damage will not be accepted for return.

Common Questions

Car camping is perfectly safe. Be careful to choose a safe, legal camping spot and make sure your car is parked correctly. It's safe to keep windows and doors closed, but if you have concerns about airflow, you can leave a window cracked open, or consider adding on our window screen accessories which allow windows to stay open but keep bugs out!

Although our Solo Mats pack huge R-value, if you’re camping in cold temperatures you'll want to be prepared accordingly and pack warm layers and bedding that is rated for cold temps also.  

As with any other air mattress you will find, deepsleep is the same thickness throughout and will follow the incline of the car floor. Most sleep unbothered by the slight incline, but here’s some tips if it’s really getting your goat:

-Park as level as possible or with the nose of your vehicle downward if the (terrain allows) to compensate.

-You can use recovery boards (like MAXTRAX) or rocks around the area to park on strategically and help level out the back of the vehicle to your desired angle.

-Place a rolled-up blanket or yoga mat under the end of your mattress to help level.

-If you car camp often you may consider building in a simple, low profile platform to create a perfectly flat surface. (You’ll find an endless supply of DIY inspiration by YouTubers for this, lol). 

Ask us about our 'Leveling Mat' accessory for select vehicles with significant cargo drops (but not inclines).

There's nothing like finding a smokin' deal! We run a few sales throughout the year, so we recommend signing up for our emailing list if you’d like to be notified of a scheduled sale or check out this link.

Thank you for understanding that we strive to keep our value higher, and prices more affordable than industry competitors year-round…for everyone, all the time. For that reason, we rarely offer promo codes or additional discounts. For this reason, we also remain a commited 'direct-to-customer' company and don’t sell through larger retailers or distributors which increases prices product prices. From us, you’re getting the best direct price on the best gear (without the extra markup).

Deepsleep is an official partner of TreadLightly! We currently offer a 10% discount on any purchase to active TreadLightly! members.

Contact us with your membership number to validate and receive your deepsleep discount code. 

Our company was founded on the concept that with a little creativity, car camping can actually be better, and safer. Call us crazy, but we'd rather sleep in a locked vehicle up off the ground than on it, protected by only a in a nylon sheet of trust (a tent).

There are a lot of creative solutions for where and how to store gear when car camping. Here’s a few tips:

-Put small valuables or backpacks in the front seats and dash area or in the rear footwell space beneath you so it can be locked in securely at night with you.

-Use large plastic bins with lids for storage that can usually be pushed under the vehicle at night or stacked nearby.

-Consider opting for a rooftop storage bag that is removable to store extra items, or on an existing roof rack or basket you may already have. Usually, if you’re staying in the same campsite, you set your gear up on tables or around your site anyways- right? If you’re camping somewhere where there is potentially major wildlife that might stroll by, then wouldn’t you rather they come across your gear than YOU? A cooler or piece of gear can be replaced.... You or your loved ones cannot. Plus, less is more after all. Pack light with the essentials and just what you need to be prepared, and you’ll find there’s plenty of space for everything!

Since everyone’s preference and needs for bedding materials are different, we don’t currently offer specific sheets. A ‘double-sized' fitted sheet works great over 2 solo mats paired, or a twin sized sheet works for 1. You can use any standard bedding like you do at home, or roll your sleeping bags right out over it!

Keep in mind that natural fibers like cotton are the most breathable and best for warmer temps. Synthetic fibers are best for holding warmth in the cold. Make sure your bedding is seasonally appropriate and rated for the temperatures you’ll be sleeping in!

Yes. All products are designed to fit comfortably with the doors closed for all vehicles that are advertised. 

If you're shopping for a vehicle not listed on our website and are unsure, feel free to contact us! or 623.800.9442

Deepsleep products comfortably fit most standard and large SUVs. It’s made to fit exactly as shown in all vehicles as advertised on our website. If you’re looking to outfit a vehicle not listed, contact us and we can provide more specific measurements or fitment help! We only list the measurements that matter and not all specific specs for proprietary purposes.

Deepsleep SOLO mats are rated for 400 pounds.