Shipping / Delivery

How long does shipping take?

Standard shipping time is 3-5 business days within the U.S lower 48. Alaska and Hawaii may take up to 7 business days. International shipping may vary from 5 to 1 business days. We ship with FedEx and USPS.

Returned/undeliverable packages may incur additional shipping costs.

Thank you for understanding that we cannot guarantee ship times quoted by shipping carriers.  

Do you ship internationally?

Yes! We ship to all countries. You’ll be able to select your country at checkout. The current shipping rate will be added. International shipping does not include duties or import tax. Your country may charge additional duties or import tax upon delivery of your order.

Returned/undeliverable packages may incur additional shipping costs.

Can I expedite my shipping? I only see 1 shipping option.

We can assist in expediting your shipping if needed. Please keep in mind that many shipping carriers are not offering a guarantee on expedited shipping times due to covid-19 circumstances. Even if a shipping carrier does not deliver on time, they still may not refund the extra you paid for expediting.

Thanks for understanding that in such cases, deepsleep does not refund your expedited shipping unless the shipping carrier does. We are not responsible for missed delivery times. 

How do I track my order?

You’ll receive an order confirmation email, and a second email when it ships with a tracking link. Please follow your tracking carefully to make sure you know when to expect it. Please avoid leaving your delivery unattended on your porch/doorstep. Porch Pirates are a big problem- and deepsleep is not responsible for missing/stolen deliveries.

*You can use your tracking link to contact FedEx and arrange for them to hold your delivery, require a signature, or hold it for pick-up at a local facility if you have delivery concerns and want to ensure it’s safest arrival to you.

Can I change my address after I place my order?

We can assist with changing your address if your order has not yet shipped. If you order has shipped, please use your tracking information to contact the carrier and have them adjust your address as needed.

Returned/undeliverable packages may incur additional shipping costs.

My tracking shows delivered but it’s not here!

Please make sure you checked all of your exterior doors, porches, even in your bushes!                            

Immediately check with your nearby neighbors as they may have got it on accident or grabbed it for safe keeping.              

Check with all family members incase they already brought it in, or accepted the delivery.

Sometimes packages show delivered, but arrive later in the day or sometimes the next day.

If you have not found it after that: You will need to place a claim with the shipping company. Please use your tracking information to call FedEx or the carrier A.S.A.P. Ask to speak with a representative and place a ‘delivery dispute’ (…The sooner the better) They will provide you with a case number and investigate any delivery error.

Disputes are handled directly by the carrier only and they determine results. Deepsleep cannot be held responsible for missing deliveries to a correct address.

Deepsleep can assist with packages that are: delayed in transit, lost in transit, or that arrive damaged. Thank you for understanding that we cannot offer assistance on stolen deliveries.

My order arrived damaged

If your package arrives damaged, please document the damage with photos and contact us!
For fastest time, email our team atcustomersupport@deepsleepoverland.comand we can help.

Product Care and Repair

How do I clean my mattress?

Don’t overthink it, a damp rag works great …and if needed, you can use lightly soapy water. Allow it to air dry. Don’t use any harsh soaps, bleach or chemicals which could cause surface damage and void the warranty.

This seems obvious, but please don’t put your mattress product in a washing machine or dryer under any circumstances.

How do I store/protect my deepsleep product?

Please store your mattress, or screens in the free protective storage bag that’s included. Deepsleep is durable, but not indestructible. We recommend deflating it and returning it to it’s bag after each use. If you’re setting gear on top if it when not in use, or camping with pets it’s best to cover/ protect it with a blanket.

How do I repair a leak?

Small accidental damage or pinholes caused can usually be quickly repaired with the specialized patch included. If you have more significant damage or are unsure of performing a repair, contact us about our free repair service or for helpful tips!

Warranty Information

Your deepsleep investment includes an industry leading 2 year warranty and 1 free repair service if you ever need it.

-2 year warranty starts date of purchase. All items are packaged in a controlled environment, so this warranty covers manufacturing defects only and is good for up to 1 replacement. Normal wear and tear from use are not covered.

If you have a small damage/cut or pinhole that occurs, it can usually be repaired with the free specialized patch included in your kit.

We also offer 1 free repair service. Return shipping is paid by customer, we provide free shipping back.

-Deepsleep reserves the right to determine what is covered by this warranty. We may choose to repair or replace. We may opt to offer assistance remotely or require a return. If you’re experiencing air loss and are unable to identify a leak area, we offer a free inspection service. Return shipping is paid by customer, we provide free shipping back after repair or replacement

-Verification of purchase is required. 


We accept the return of unopened items for up to 60 days after purchase for a full refund minus shipping cost. The original packaging must be unopened.

Mattress product returns with opened packaging automatically incur a 25% restocking fee pro-rated from refund for inspection, sanitization and re-boxing that is required due to the nature of the product. All original items/accessories must
be included in the return.

Items that show any signs of wear and tear, or damage will not be accepted for return. deepsleep will provide the reason
for decline of the return and ship the item back to purchaser.

Deepsleep does not provide free return shipping, but we can provide a return label rate that is usually significantly cheaper than standard shipping rates. Shipping charges are non-refundable.

Returns must be authorized before delivery. Unauthorized returns will not be accepted.

Common Questions

Is it safe to camp in my car? Will I suffocate?

Car camping is perfectly safe. You won’t suffocate. Be careful to choose a safe, legal camping spot. If you have concerns about air flow, you can leave a window cracked open, or consider adding on our window screen accessories which allow windows to stay open but keep bugs out.

If you’re camping in cold temperatures, prepare accordingly and pack warm layers and bedding that is rated for cold temps.

My Cargo area is not totally level/flat. Does your mattress accommodate the angle?

As any other air mattress you will find, deepsleep is the same thickness throughout and will follow the incline of the car floor. Most sleep unbothered by the slight incline, but here’s some tips if it’s really getting your goat:

-Park as level as possible or with the nose of your vehicle downward if the (terrain allows) to compensate.

-You can use recovery boards (like MAXTRAX) or rocks around the area to park on strategically and help level out the back of the vehicle to your desired angle.

-Place a rolled up blanket or yoga mat under the end of your mattress to help level.

-If you car camp often you may consider building in a simple, low profile platform to create a perfectly flat surface. (You’ll find an endless supply of DIY inspiration by YouTubers for this, lol).

Hey deepsleep, can I get a promo or coupon code?

We love a deal just as much as the next guy. We run a few sales throughout the year, so we recommend signing up for our emailing list if you’d like to be notified of a scheduled sale! Thank you for understanding that we strive to keep our value higher, and prices more affordable than industry competitors year-round…for everyone, all the time. For that reason, we rarely offer promo codes or additional discounts. Unlike other companies, we don’t sell through larger retailers or distributors which increases prices, so you’re getting the best direct price on the best gear (without the extra markup).

Deepsleep is an official partner of TreadLightly! We currently offer a 10% discount on any purchase to active TreadLightly! members. 
Contact us with your membership number to validate and receive your deepsleep discount code.

Where do I put my gear??

There are a lot of creative solutions for where and how to store gear when car camping. Here’s a few tips:

-Put small valuables or backpacks in the front seats and dash area or in the rear footwell space beneath you so it can be locked in securely at night with you.

-Use large plastic storage bins with lids for storage that can usually be pushed under the vehicle at night or stacked

-Consider opting for a rooftop storage bag that is removable to store extra items, or on an existing roof rack or basket you may already have.

Usually if you’re staying in the same campsite, you set your gear up on tables or around your site anyways- right? If you’re camping somewhere where there is potentially major wildlife that might stroll by, then wouldn’t you rather they come across your gear than YOU? A cooler or piece of gear can be replaced. You or your loved ones cannot. Plus, less is more after all. Pack light with the essentials and just what you need to be prepared, and you’ll find there’s plenty of space for everything!

Do you sell sheets? What kind of bedding should I use for this?

Since everyone’s preference and needs for bedding materials are different, we don’t currently offer specific sheets. A ‘double’ sized fitted sheet works great over the full size deepsleep air mattress. You can use any standard bedding like you do at home, or roll your sleeping bags right out over it!

Keep in mind that natural fibers like cotton are the most breathable and best for warm temps. Synthetic fibers are best for
holding warmth in the cold. Make sure your bedding is seasonally appropriate and rated for the temperatures you’ll be sleeping in!

Will my rear door/tailgate close?

Yes. All products are designed to fit comfortably with the doors closed for all vehicles that are advertised.

What’s the specific dimensions or weight limit?

Deepsleep products comfortably fit most standard and large SUVs. It’s made to fit all vehicles as advertised on our website. If you’re looking to outfit a vehicle not listed, contact us and we can provide specific measurements or fitment help!

Deepsleep full sized air mattress is rated for 850 pounds.

Deepsleep SOLO mats are rated for 400 pounds.